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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.

Moving assignments upon assignment group deletion can cause stale grades

Published: 07-17-2020
This change is noted in  Canvas Deploy Notes (2020-08-12) Description   When using weighted assignment groups in a course, deleting an assignment group and moving assignments into another group upon ...

Roll call can timeout with a 504 gateway time-out error

Published: 07-17-2020
This case has been shelved by our engineering team. Should it be reopened, this issue will be updated. Description   Roll call can fail to load with a 504 Gateway Time-out in courses if it takes too ...

Loading wheel for LTIs in classic and new RCE

Published: 07-06-2020
This change is noted in Canvas Deploy Notes (2020-07-15) Description   Launching an LTI from classic or new RCE will sometimes get stuck on a loading wheel. Support is getting a number of reports for...

[OPEN] Uploaded files are returning 404s in test/beta

Published: 06-19-2020
  Description   Uploaded files are retuning a 404 in BETA and TEST, but there doesn't seem to be an explicit set of steps to reproduce; there's no specific file type or region, and not all new files ...

Planner API throws error for one-off observer enrollments

Published: 06-19-2020
  Description   Observers can't view the calendar in the parent app. It throws the error "There was an error loading events. Pull to refresh to try again." The same error appears when trying to add a...

Users can experience an error when saving videos in the Enhanced RCE

Published: 06-19-2020
This change is noted in Canvas Deploy Notes (2020-07-29) Description   When saving a media comment that is recorded in the new Enhanced Rich Content Editor, users see an "Failed retrieving media sour...

Media Recorder throws error on Safari

Published: 06-09-2020
This case was declined; the latest version of Safari does not support the MediaRecorder APIs. For details, see MediaStream Recording API Description   Users cannot record media using Safari. When RCE...

Chinese characters do not display in preview on SIN region

Published: 06-09-2020
This case was resolved by a Canvas DocViewer update. Description   When uploading docx files with Chinese characters in it in the SIN region, the Chinese characters display as square boxes instead of...

Pressing enter won't update Classic Quiz question scores in SpeedGrader

Published: 05-15-2020
This change is noted in  Canvas Deploy Notes (2020-07-01) Description   New or updated scores for classic quiz questions inside speedgrader no longer immediately save upon hitting the enter/return b...

Re-uploading assignment submissions that take longer than 1 min. fails with a 500 error - again

Published: 05-05-2020
This change is noted in Canvas Deploy Notes (2020-09-09) Description   After downloading assignment submissions and attempting to re-upload, if the upload process takes longer than 1 minutes the uplo...

[iOS] Teacher | Docviewer crash swiping through submissions

Published: 05-05-2020
COMPLETE This change was included in Canvas Teacher iOS version 1.11.1   Description   Swiping through student submissions on the teacher app the docviewer will close unexpectedly after throwing a ...

Email Notification Delays

Published: 04-30-2020
Engineering expects email notification delays to continually decrease over the next 4 weeks. As an alternative, notifications can be received in the Canvas mobile apps. The notification delivery platf...

File download as HTML in Safari 13.1 with Inst-fs plugin & "present cross-site tracking" enabled

Published: 04-21-2020
This change was corrected in the production environment on 2020-09-23. Description   In a Canvas instance with Inst-FS enabled, Safari 13.1 users with the 'Prevent cross-site tracking' Privacy option...

Interaction seconds for page view analytics don't display for <5 minutes

Published: 04-09-2020
This change is noted in  Canvas Deploy Notes (2020-07-15) Description   If a user interacts with a page, but leaves the page in under 5 minutes then no interaction seconds are logged for them in pag...

Classic Quiz icon showing as filled in on assignment and quiz index pages for users with multiple roles

Published: 04-09-2020
This change is noted in  Canvas Deploy Notes (2020-05-23)   Description   When a user with at least one active student enrollment in any course is viewing classic quizzes, the classic quiz icon will ...

New RCE intermittently embeds images in quiz questions

Published: 04-09-2020
This change is noted in  Canvas Deploy Notes (2020-07-29)   Description   Attempting to embed an image into a quiz question via course images or user images fails intermittently.   Expected Behavior...

Students can't see the 'notes' link in the UI for recorded conferences with shared notes

Published: 04-09-2020
This change is noted in  Canvas Deploy Notes (2020-04-25)   Description   If a recorded conference has shared notes, when the conference recording is made available in Canvas, the 'notes' link does n...

Blueprint sync overwrites assignment group weights when updating assignment

Published: 04-09-2020
This change is noted in Canvas Deploy Notes (2020-05-09)   Description   Assignment group weights are overwritten in associated blueprint courses if an assignment in the assignment group is updated a...

Soft concluding course removes ability to download files from quizzes

Published: 04-09-2020
This change is noted in Canvas Deploy Notes (2020-05-23)   Description   When concluding a course with term dates, instructors are no longer able to select the option for "Download all files" from qu...

SCORM packages are only passing a grade of 0 in Chrome

Published: 04-09-2020
This case was closed by the product team, as it will be resolved by updating the SCORM engine used in Canvas.  Description   When a SCORM assignment is created in a course, taking that assignment as ...
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