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Known Issues

About Known Issues
This page displays the top known issues for all Instructure products as reported by our support teams.
Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.

Muting/un-muting assignments reflects redundant grade changes in API and Admin Tools

Published: 08-28-2019
Cases are completed before they are deployed to the production environment. Please see the Canvas Deploy Notes for details.   Description   When a muted assignment is graded then later un-muted witho...

Remove deprecated LinkedIn profile connection capability

Published: 08-28-2019
This case may be updated to a completed state before the change is deployed to the production environment. Please see the Canvas Deploy Notes for details.   Description   When attempting to register ...

Allow Quizzes 2.0 Course copy when Root account is set to off

Published: 08-14-2019
This case may be updated to a completed state before the change is deployed to the production environment. Please see the Canvas Deploy Notes for details.   Description If you turn on the root accoun...

List of LTIs is truncated at 100 items when adding to modules or assignments

Published: 08-14-2019
  Description If there are more than 100 LTIs available to choose from when adding External Tools to modules or to assignments, the list halts at 100 items. This is problematic for some LTIs—such as ...

[Android] | Password reset button unresponsive; Parent App account creation button unresponsive

Published: 08-14-2019
COMPLETEDescriptionWhen Canvas auth is set to allow self account creation for "Observers Only," the "Forgot Password," and "Create Account," links do not work Android in any of our apps. When self re...

Submissions fail when choosing Studio under the "More" tab

Published: 08-14-2019
This case may be updated to a completed state before the change is deployed to the production environment. Please see the Canvas Deploy Notes for details.   Description When submitting an assignment,...
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