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Known Issues
Known Issues
This page provides visibility into the top issues Instructure is actively investigating, using technical language used by Engineering and Support teams. For additional assistance or help with workarounds, contact our Support team.
Use the filters to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:
Open: Engineers are currently investigating the issue.
Completed: Engineering has resolved the issue.
Pending: A solution is being tested in a beta environment.
Declined: A known issue was declined for a reason, check the known issue for further information.
If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.
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Status: Open
Published: 04-22-2025
Engineers are currently investigating the issue.
Description
When Full Discussion Context is shown in speedgrader, the following Speedgrader shortcuts no longer work c: should shift focus to commen...
:
Canvas Discussions
Canvas Grading
Status: Completed
Published: 04-21-2025
This behavior has been resolved and deployed to the production environment as of 4/09/25.
Description
When exporting the gradebook you are redirected to an error page “Oops, Canvas can’t find your l...
:
Canvas Grading
Status: Open
Published: 04-15-2025
Engineers are currently investigating the issue.
Description
When Full Discussion Context is shown in SpeedGrader, the “r“ SpeedGrader shortcut opens the new. reply textbox. The problem with this ...
:
Canvas Assignments
Status: Open
Published: 04-15-2025
Engineers are currently investigating the issue.
Description
When opening SpeedGrader for an external tool assignment using the “Launch SpeedGrader Filtered by Student Group” option, it opens to t...
:
Canvas Assignments
Status: Open
Published: 04-09-2025
Engineers are currently investigating the issue.
Description
The “Download Original” option offered by the Large file warning message in DocViewer is downloading an invalid file.
Expected Behavi...
:
Canvas Assignments
Status: Completed
Published: 04-08-2025
This behavior has been resolved and deployed to the production environment as of 6/04/25.
Description
Admin reported that multiple users are getting ads when playing Studio videos added via Youtub...
:
Studio
Status: Completed
Published: 04-08-2025
This behavior has been resolved and deployed to the production environment as of 5/07/25.
Description
In a course where you have discussions with checkpoints and dates entered, if you change the p...
:
Canvas Discussions
Status: Open
Published: 04-08-2025
Engineers are currently investigating the issue.
Description
When a course file link is copied to a new course using Canvas Course Export Package and a new version of the file is uploaded to repla...
:
Canvas Files
Status: Open
Published: 04-08-2025
Engineers are currently investigating the issue.
Description
When trying to paginate the Conferences API, it continually returns the first page of results. The link headers always return page=firs...
:
API
Status: Completed
Published: 04-08-2025
This behavior has been resolved and deployed to the production environment as of 5/7/25.
Description
When tabbing through the inbox list, there is an "open conversation" button that appears for ea...
:
Accessibility
Status: Open
Published: 04-08-2025
Engineers are currently investigating the issue.
Description
In the Notifications Centre, Global Account Notification alerts display an "i" icon to indicate the alert type, but it is only visual a...
:
Accessibility
Status: Open
Published: 04-08-2025
Engineers are currently investigating the issue.
Description
All of the text elements in the first column, under "course activities", have been made keyboard focusable but lack any role.
Expecte...
:
Accessibility
Status: Open
Published: 04-08-2025
Engineers are currently investigating the issue.
Description
When a module is initially setup with no requirements the progress gets set to ‘completed’ for all enrolled users, regardless of it the...
:
Canvas Modules
Status: Open
Published: 04-08-2025
Engineers are currently investigating the issue.
Description
When a template is enabled for an account, using the Copy this Course feature imports the active template to the new course. This can l...
:
Canvas Course Settings
Status: Open
Published: 03-27-2025
Engineers are currently investigating the issue.
Description
Users who are logged in under the root account in a Consortia environment are unable to see the content of pages in the course, both wh...
:
Canvas Mobile Apps
Status: Declined
Published: 03-27-2025
This issue was declined by the product team. Please see the Additional Info section for resolution information.
Description
New Quizzes in a blueprint course are not syncing changes made in build ...
:
Canvas Quizzes
Status: Open
Published: 03-27-2025
Engineers are currently investigating the issue.
Description
Users who are logged in under the root account in a Consortia environment are unable to see the content of the Files page in a course; ...
:
Canvas Mobile Apps
Status: Open
Published: 03-25-2025
Engineers are currently investigating the issue.
Description
In New Quiz questions where RCE is used, an additional indentation gets applied to the quiz questions and answers
Expected Behavior
I...
:
Canvas Quizzes
Status: Completed
Published: 03-25-2025
This behavior has been resolved and deployed to the production environment as of 4/30/25.
Description
When editing a hotspot question in a New Quiz, the hotkeys meant to adjust the hot spots funct...
:
Canvas Quizzes
Status: Completed
Published: 03-25-2025
This behavior has been resolved and deployed to the production environment as of 3/26/25.
Description
When a student has Analytics permissions enabled, grades that have not been posted in the grad...
:
Canvas Analytics
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