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Known Issues

This page displays the top known issues for all Instructure products as reported by our support teams.

Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:

Open: Engineers are currently investigating the issue.

Completed: Engineering has resolved the issue.

Pending: A solution is being tested in a beta environment.

Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Instructure Support using your institution's escalation process. This allows our Support team to adequately gauge the overall customer impact and prioritize appropriately.

Selected Labels:

Media uploaded through the record media function is not saving the file with an extension

Status: Completed

Published: 10-24-2023

This behavior has been resolved and deployed to the production environment as of 11/13/23. Description When recording media either through the Record Media section in the RCE or as part of a submiss...

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View our top guides and resources:

Find My Canvas URL Help Logging into Canvas Generate a Pairing Code Canvas Browser and Computer Requirements Change Canvas Notification Settings Submit a Peer Review Assignment

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