About Known Issues

This page displays the top known issues for all Instructure products as reported by our support teams.

Use the Labels sidebar to sort by product, feature, status, or most recently modified articles. Each article reflects a known issue and its current status:

Open: Engineers are currently investigating the issue.

Completed: Engineering has resolved the issue.

Pending: A solution is being tested in a beta environment.

Declined: A known issue was declined for a reason, check the known issue for further information.

If you are experiencing behavior described in a Completed known issue, please submit a ticket to Canvas Support using your institution's escalation process. This allows Canvas Support to adequately gauge the overall customer impact and prioritize appropriately.

Selected Labels:
Engineers are currently investigating the issue. Description Español courses use comma decimal separators in New Quizzes. Old quizzes do not. Expected Behavior New Quizzes should not use comma dec...
This issue was declined by the product team. Please see the Additional Info section for resolution information. Description   Editing a question in a Question Bank containing at least 51 total quest...
This behavior has been resolved and deployed to the production environment as of 7/11/22.   Description   When attempting to regrade Fill in the Blank question types in New Quizzes submissions, you...
  Description If a Multiple Dropdown question has LaTeX with square brackets that create extra variables, and the extra variables have no possible answers, it prevents all questions in the quiz from ...
This behavior has been resolved and deployed to the production environment as of 4/13/22.   Description Classic Quizzes Statistics are not displaying equations correctly. Expected Behavior Equations...
This behavior has been resolved and deployed to the production environment as of 3/23/22. Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issues ...
This behavior has been resolved and deployed to the production environment as of 4/27/22.   Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issue...
This behavior is resolved in the 2022-02-16 deploy.   Description When a teacher adds fudge points to a classic quiz grade and saves, the "graded_at" object in the submissions API doesn't update afte...
This behavior has been resolved and deployed to the production environment as of 3/15/22.   Known issues indicate notable behaviors that has been escalated to the Canvas engineering team. Known issue...