Kaltura Mediaspace (My Media) Access Issues

[AmalShah]

Hello fellow Admins:

We have a bit of a conundrum with our Canvas/Kaltura integration - particularly with SIS IDs.

Our users' SIS IDs changed from a unique alphanumeric "username" to a new 9-digit ID number. Doing so made it easier for us to manage users with regard to other systems/integrations. However, changing the SIS IDs has caused our users to no longer be able to access their Kaltura Mediaspace through Canvas when they click on "My Media". Instead of accessing their Mediaspace, users now see an empty Mediaspace because Kaltura thinks its a new user based on the changed SIS ID.

The simple solution is to switch back to the SIS IDs we were using before, however, before we think about doing that - I was wondering if anyone experienced a similar issue and found a way to keep their new SIS IDs while also resolving the issue users have when accessing their Kaltura Mediaspace (My Media). We spoke to Kaltura about this and they mentioned that they might have to remap everything, but I wonder if there's another solution.

Can we add a new field into the user.csv SIS import file that lists the username and then map our Kaltura Config Manager to that field? Are there any best practices for managing SIS IDs with usernames anyone is willing to share?

Thanks!

[brett_glynn_dal]

There is only 1 user in the backend of kaltura for both KAF and MediaSpace, the additional metadata against the user determines where they appear.  What is actually happening is a second user is being created in the back end which is why MediaSpace is blank.

There isn't anything you can do after the fact really.  You will need to delete all the "number" users, then run a script to update the ID's of all the existing "username" users so the ID is not the "number" user name.  Alternatively you could run a script that changes the ownership of all the content from 1 user to the other.

[AmalShah]

Thanks,  @brett_glynn_dal . I forgot I had even posted this it was so long ago! :smileylaugh:

We ended up switching back to the SIS IDs we were using before and that resolved the problem with Mediaspace. Turns out, we were able to use the 9-digit numerical ID I mentioned as the "integration ID" for each user and that was a way we could tie the numerical ID to each user.