As a LearnPlatform administrator, you can find out whether the provider received or has completed a Provider Application.
If a provider has not responded to an application, you can send a reminder.
Notes:
- When a provider submits the application, organizational and product management administrators may be notified via email.
- The LearnPlatform team can work with you to provide documentation and develop a plan for how to best engage your providers. While there is no guarantee that providers respond, we have had success in the majority of providers engaging. Contact your Customer Success Manager or our support team at support-LP@instructure.com.
There are few reasons a provider may not see your application. Be sure to do the following:
- Check the public/private setting. Applications that are Private are only visible to invited providers. Double-check that your provider was invited.
- Check that the application has not expired and that the invitation expiration date is valid. If an application invitation expires, the provider can no longer fill out the application unless the dates are extended.
- Confirm that you have the correct contact details for the provider.
Learn more about creating a Provider Application or inviting applicants to an application.
Open Provider Applications
To view provider applications, click the Management drop-down menu [1], then click the Provider Applications link [2].
View Application Status
On the Provider Applications Management tab, view the application status in the Status column [1].
Statuses include Expired, Unpublished, Published, Private, and Submitted.
If the provider has completed an application, the status is Submitted. To view responses, click the number of applicants link [2].
View Invitation Status
To view submitted responses or other details about the application status, click the application name link.
Open Invitees Tab
Click the Invitees tab.
View Invitee Status
On the Invitees page, view the Status column. The following three statuses can display:
- Invitation Sent: The application has been sent to the provider.
- Invitation(s) Pending: The application is in progress, however, it might not have been received by the provider. If a contact from the provider has claimed their company page in LearnPlatform, that contact will receive an email notification. To better understand how providers access LearnPlatform, refer to the Provider User Guide.
- Created: The provider has begun completing the application. A draft of the application in their account has not yet been submitted.
Send Reminder
If an invitation is pending, a good way to encourage your provider to respond is by sending a reminder. To send a reminder, click the Send Reminder icon. A reminder is sent to the provider's email.
Notes:
- Currently, you can only send one reminder per provider per application. You can send multiple by deleting the invitation and re-inviting the vendor.
- You can only send an application reminder if the application and invitations are active. If the application windows have expired, extend the dates and then send out the reminders.
TIP: To increase the likelihood of a provider responding to your application and claiming their page, include a point of contact when inviting applicants.
