How do I suspend or reactivate a staff account as a Mastery Connect admin?

As an administrator, you can suspend the account of any staff member. Suspending an account prevents the user from accessing Mastery Connect. However, it does not remove them from your school or district.

If needed, you can reactivate suspended accounts.

Notes:

  • You cannot delete staff accounts.
  • In Mastery Connect, a teacher account is any account that is neither a student nor a parent account. All staff member accounts are considered teacher accounts. However, users with a teacher account are not necessarily teachers and may have a user role other than the teacher role.

Open Admin

In the Global Navigation Menu, click the Admin link [1].

View Manage Teachers Page

By default, the Manage Teachers page displays.

Open Teacher Profile

Open Teacher Profile

Locate the staff account profile, then click the account's Suspend link.

Reactivate

Reactivate

To reactivate a staff account, click the Unsuspend link.