Text to speech

[MelissaWoolsey]

I have selected text to speech accommodations for several students. It is working for all but one student. Any suggestions on why it isn't working for a student. I have already confirmed that it is checked in settings. 

[PatriciaSH]

Hi Melissa,

Is the student taking the test on a Chromebook?

Chrome Extensions may be interfering with the Text-to-Speech Tools, we recommend clearing the Cache.

Open the Chrome app > select the three-dots menu > Settings > Privacy and security > Clear browsing data > Advanced

• Select a time range
• Select the types of information to remove
• Select Clear data.

Chrome Extensions: some ad blockers, games and other extensions will block additional in-page modals from working properly; to see a list of Extensions:

• Open Chrome > click the three-dots menu > More tools > Extensions
• Click Remove for the extension you would like to remove
• To confirm, click Remove

Ongoing help is always available from your Mastery Connect User Account > click on the Question Mark in the upper right > click on “Submit a support request”.

yours truly,

Patty

Mastery Connect Support