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Surveyor

Keyboard not working on Android

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Just recently (around 9/18), the keyboard function stopped working in my Canvas Teacher app. I'm on Android. The keyboard pops up for me to log in, but once I start trying to grade if I click on a field to grade then the keyboard does not pop up any more.

More Info
-I'm using Samsung Galaxy S5
-The keyboard works fine on all other apps
-I have tried:
>>Restarting
>>Logging in and out
>>Reinstalling
>>Uninstalling the Student version of Canvas
>>Making sure that my keyboard was performing normally
-Canvas still works fine on my computer
-The paste option still works, so I could copy and paste comments or scores into the fields.

Your help is greatly appreciated.

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Surveyor

Thanks for your help This is resolved. I accidentally posted about it in two forums, so I'm not sure where I followed up. But we resolved the issue by deleting the app cache, then deleting the app, then reinstalling.

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Community Coach
Community Coach

Hi! There was an update to Canvas Teacher that was released on September 23. Have you had a chance to try it? I hope it fixes your keyboard issue! 🙂

https://play.google.com/store/apps/details?id=com.instructure.teacher&hl=en_US

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Surveyor

Thanks for your help This is resolved. I accidentally posted about it in two forums, so I'm not sure where I followed up. But we resolved the issue by deleting the app cache, then deleting the app, then reinstalling.

View solution in original post

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