Multiple notifications

[mjennings]

One of my faculty members is getting all of the app notifications twice and wondered if anyone else was noticing this. I checked her notification settings and didn't see anything I thought was out of the ordinary. Suggestion appreciated!

[rseilham]

Hey mjennings@uab.edu! 

Does the faculty member have two users? I notice that sometimes I get weird behavior caused by multiple users.  Besides that, I'd try all the following: 

1. Sign out of the app, and sign back in 
2. Delete the users from the app and sign back in
3. Reinstall the app
4. Turn off notifications at the device level (in the settings) for a few minutes and then turn them back on
5. Turn off all notifications in Canvas under "Push Notifications: For all devices" wait a few minutes and turn them back on

Let me know. 

Thanks,

Ryan

[mjennings]

Thanks! I have forwarded this over to her and will let you know what she says.

[mjennings · Accepted solution]

Just an update to say that she deleted the app and reinstalled and this seems to have resolved the issue. Thanks again!

[rseilham · Accepted solution]

So glad to hear that! Let me know if the issues comes back. 

[bkraus]

Hey, sorry this happened! The fix was rolling out yesterday, and may bleed into today if it wasn't completed yesterday. No app update needed, it was a fix that was pushed server side. Let us know if you continue to see this issue after today!

[volleyball10]

Issue solved

Continue to have same issue 

[Loooongdivision]

Me too! I get each notification three times.