When I grade the essay answers and then hit "update", I do not see the score automatically transfer into the gradebook (using Speed grader) (as it does with the old quizzes). I have to hit "update" a second time to get it to take.
Solved! Go to Solution.
@kirsten_ryallPlease do, and reference ticket 06933814.
I seem to lack the communication skills to communicate with canvas support.
Response 1: You should expect to have to wait a minute or so for speedgrader to update after 1 click. (Not acceptable)
Response 2: I'm sorry you are having trouble grading, but speedgrader updates instantly when I test it, so your computer or internet must be inadequate. (Not accurate)
All done @Steven_S . Ticket is 06951889 and I referenced yours as well as this discussion too. I recorded myself playing around in speedgrader and gradebook, and have sent support the recording. Fingers crossed.
@kirsten_ryallgreat! Response 3 was that they consider all feedback, but cannot guarantee a response time. So fingers crossed, the added information from your ticket might fill in some gaps and bring a faster solution.
Good news, Level 2 support have been able to reproduce the behaviour and have now requested the engineering team take a look at it. They did also mention that this may be expected behaviour and a limitation of LTI grade passback functionality, but they will confirm.
I have the same issue however if find once I have updated the score if I go to the top of the page and refresh the page the score populates on the right hand side and updates the gradebook also.
I can confirm that @wendy4 is correct, the page is not dynamically refreshing and to see updated scores you'll need to refresh the page. It sounds like the initial team working on this anticipated a different workflow process and didn't realize you may keep that page up.
We do have a ticket to address this in the backlog.