Community help

AbdulKhadar · 2023-03-09

HiI am not able to use badges feature in Canvas. I tried the help files, but I am unable to make any progress in this regard.I would be grateful if I could get some scaffolding for this issue.Abdul

kbtwining · 2023-02-28

I have started using badges in my classroom, which have been pretty fun for the students to earn and see on their account. However, yesterday I went to create a new badge, and the program makes the icon I choose to be SUPER small on the badge. I fo...

kmarengo · 2023-02-28

Is there a limit on a word count on the email when a Badge is issued through Canvas Credential/Badgr?

JessicaNorton · 2023-02-27

Does anyone know why the badge isn't going into my backpack?I have verified my email. The badge is legit. Why does this error keep happening?

tengrrl · 2023-02-21

Are there help pages for students whose teachers are using Badges / Badgr / Credentials? I can find pages for teachers, but I'm having trouble finding a Student Guide. If anyone has a link, I'd appreciate it.Traci GardnerDept of English, Virginia Tec...

SomdattaGanguly · 2023-02-17

We are a digital platform able to synch roster and import those accounts using emails. One schools says they only use usernames for their students but we are not seeing how we import those from canvas. My tech says: "The alphanumeric login ids are th...

siekmang · 2023-02-16

Hello all. I work for a college that currently uses Credly for badging in Canvas, but the biggest problem we're having is having to setup badges section-by-section every term. We're looking for a solution that allows us to setup the badges in the blu...

AJ3012 · 2023-02-16

HiI've got a question regarding public visibility settings on pathways. When I define a new pathway, I can choose to publish or not publish it on my Issuer's public page. The description states:"Pathways can be shown on the public pages of their Issu...

tengrrl · 2023-01-25

Hi again,I'm beginning to feel like "Our Lady of the Many Questions." Now I'm working on adding Badges. In the online docs, I found details on Awarding and claiming a badge using QR and claim codes, but I can't find this feature anywhere. I can't tel...

KennyStrubel · 2023-01-03

Hello!I have an Open Badge that has the assertion baked into my badge image via the SignedBadge assertion type (https://www.imsglobal.org/sites/default/files/Badges/OBv2p0Final/index.html#SignedBadge).I can perfectly validate that badge via the valid...

IsaacADev · 2022-12-15

Hello,My company is using a regular Badgr account. We have a badge claim problem in one of our courses.(issuer is Postman) Our students have contacted us saying they are unable to claim their badge. Each time a student completes our course they are i...

gilcrequecw · 2022-12-15

Hello. I created an issuer yesterday and had to use my personal work email address as the contact address. I would really like to change it to a company address. How would I go about doing that? I have added the company address as an owner of the org...

dtod · 2022-12-07

I'm the admin for our instance and have questions about the LTI/versions. Badgr LTIBadgr LTI (Pro)Badgr Pathways LTIBadgr Groups LTI Is Badgr Groups LTI == Badgr LTI 1.3 aka Badgr at badgr.com: Badgr in Canvas LMS? If I click "Upgrade Course" in the ...

hbrown5018 · 2022-12-07

At the moment, we are using Badgr, It is not Badgr Pro. We have two different courses that have become problematic. The first course is a student course. Each time the students complete a module they should receive a badge. This intermittently stops...

JennaFedewa · 2022-11-02

Good afternoon, I was just curious if there was an official timeline for the branding shift from Badgr to Canvas Credentials. The branding is really mixed right now and I was curious at what point it would be fully transitioned? Thank you!

Carter41 · 2022-10-26

Does anyone know if you can create animated badges in Badgr? I tried uploading various animated file types (i.e, GIF) but as soon as the file is uploaded to Badgr the animation is stripped away and the graphic is static. When I share the badge to soc...

matthewmckenzie · 2022-10-24

Greetings all,We created a pathway and related badges in one issuer account but need to move it to another issuer account. I've looked around and can't find a way to move the pathway and related badges to the new issuer. Is there a way to do this or ...

stotman · 2022-10-19

My leaderboard is listing in the wrong order even when you select the proper sorting option. See attached images. Does anyone know of a solution for this? The last student on the list should be above the second to last student.

Emilee3 · 2022-09-08

My badge will not come through and I have completed the modules but it wont come up on this website or let me share the picture of it.

WatsonWork · 2022-09-06

We are interested in using Credentials for PL and in our RTO space and are looking at a solution that meets the following:Badges issued through Canvas (with only teacher interaction being setting the Objectives)Badges expire on a given date rather th...

schjen · 2022-09-06

Hello!I am wondering if Canvas Credentials are usable with elementary-aged students. In the past, badging was not available because of COPPA requirements that Badgr didn't meet (the last time I looked at it). I tried searching for it and found archi...

smithassembly · 2022-09-01

Hallo All!We're new to Badgr and recently created an issuer/badge (super straightforward and easy).Today, we issued our first badge. The recipient received their 'Congratulations, you earned a badge!' email. The image for the badge works and is visib...

stotman · 2022-08-10

I have 28 badges that are specific to completing tasks, with one additional badge that is used for multiple assignments. When I check my leaderboard, it says 144 badges for each student because it appears to be multiplying assignments. Am I reading ...

cain-cptc · 2022-08-02

I would like to talk to anyone who is using Canvas and Badgr Pathways to track faculty professional development. The would be for tenure and promotion and/or adjunct faculty professional development. We want to use tools that we already are using. I ...

MrReed · 2022-07-22

Previously, Badgr Pro required an extra subscription cost.Now that Canvas has acquired Badgr and it is being rebranded as Canvas Credentials...does anyone know if those Badgr Pro features will still require an extra cost? Or will those features be i...

benjamin_rodrig · 2019-09-10

Hi all,There's been a lot discussion lately around the workplace about the value of micro-credentials. To me, a micro-credential seems to be a new buzz word for digital badges. They sound like almost the exact same thing in each article I read.Has th...

DoraJekkel · 2025-10-17

From Filler Badges to Real Achievements: Your pathways can now directly pull verified course progress from Canvas. Fast, automatic, and trusted.

DoraJekkel · 2025-10-06

As earlier we shared our announcement about the upcoming rebrand of Canvas Credentials to Parchment Award Digital Badges. That blogpost outlined the vision for unifying credentialing under the Parchment Award family and the production go-live date of...

KevinMeredith · 2025-09-26

Updates and Resources on Parchment Digital Badges

matekiss · 2025-08-25

When learners view a badge, they now see the Canvas Catalog course that awards it, making the path from interest to action easier than ever.

DoraJekkel · 2025-08-22

Discover your institution’s complete skills story, in one place, so you can design better badges faster, show their value and prove they matter.

DoraJekkel · 2025-08-14

Manually setting up LTI tools can be slow and error-prone, especially when it involves copying keys and exchanging configuration files. That’s why we’re excited to announce that Dynamic Registration for LTI 1.3 is coming soon to Canvas Credentials (s...

DoraJekkel · 2025-07-15

A big leap forward for Canvas Credentials Pathways: Issuers can now define Manual Experiences as step requirements - empowering you to recognize learning that happens outside the screen. Leadership seminars, fieldwork, hackathons - real-world learnin...

DoraJekkel · 2025-07-14

We’re upgrading our AWS Aurora MySQL engine to improve system performance, reliability, and long-term compatibility. This post outlines what you need to know ahead of time.

DoraJekkel · 2025-06-04

We’re refining the badge creation and edit flow to reduce friction, fix minor issues, and align more closely with other Instructure products—making it easier for you to create meaningful badges with clarity and confidence. Here’s what to expect.

DoraJekkel · 2025-05-07

When faced with 30+ achievement types to choose from, most users… chose none. Achievement types in the open badges standard were designed to help credentialing feel more meaningful and precise—but they ended up overwhelming people instead. Now, that ...

DoraJekkel · 2025-04-30

The Canvas Credentials LTI 1.3 upgrade is coming soon—starting May 12. We’re taking extra care to ensure a smooth, gradual transition so institutions are supported every step of the way.

DoraJekkel · 2025-04-08

What if mapping out a learning journey felt seamless, accessible, and flexible? We’ve heard your feedback, and we’re making big changes to Canvas Credentials Pathways to help you build learning experiences that truly work for all users. This is just ...

DoraJekkel · 2025-04-01

We want to inform you about an upcoming scheduled maintenance that will enhance our system’s performance and security. While we aim to make this transition as seamless as possible, there may be a temporary disruption during the maintenance window.

ShelbySchaefer · 2025-03-25

Discover what’s top of mind for today’s career learning leaders—from skills-based frameworks to AI-powered efficiency—in our latest customer discovery session recap.

shirenv · 2025-03-24

Ideas, Customer Discovery Sessions, and Early Adopter groups are exciting, but our efforts go beyond that. Here’s how we’ve been further strengthening our partnership:

DoraJekkel · 2025-03-21

We heard you! Many of our customers expressed the need for a safe, dedicated space to explore new features, validate workflows, and ensure smooth adoption before updates go live. In response, we’ve launched Beta environments for Canvas Credentials—gi...

DoraJekkel · 2025-02-12

Canvas Credentials now integrates with Canvas's course export and import features—coming to production on February 17. Discover how this integration will transform the way you share and manage courses with embedded micro-credentials and pathways, all...

DoraJekkel · 2025-01-08

Imagine a learning catalog that doesn’t just list courses but paints a clear picture of achievement and growth. With badges and pathways integrated directly into Canvas Catalog, learners can now visualize their journey before they even enroll. It's n...

matekiss · 2024-12-09

Canvas Catalog meets Credentials! Starting Jan 6, showcase Badges & Pathways to elevate learner experience and drive institutional impact.

EleniBalaska_ · 2024-10-29

Tl;dr: We are thrilled to announce our latest LTI integration with Canvas Credentials (formerly known as Badgr) as part of our continued commitment to deeper cross-product integrations and more effective use of technology for teaching and learning!

DoraJekkel · 2024-10-18

Heads up! We’re performing a crucial AWS Aurora migration soon. Discover when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-10-11

The Canvas Credentials LTI 1.3 upgrade is here, and we’re ready to ensure a smooth transition for all users. Whether we’re handling the upgrade automatically or helping self-hosted Canvas accounts make the necessary adjustments, we’ve got you covered...

DoraJekkel · 2024-09-04

Heads up! We’re performing an essential AWS upgrade soon. Find out when this might affect your Canvas Credentials experience and what to expect.

DoraJekkel · 2024-08-26

We're updating Canvas Credentials with Talent Neuron's market-driven skills taxonomy as the new default, bringing real-time job market insights directly into the platform. Alongside this, our new flexible skills option lets you retain your existing t...

KevinMeredith · 2024-08-22

Canvas Credentials has a new default skills taxonomy provider in Talent Neuron. We are excited to provide more information about the value that this integration can bring to Canvas Credentials customers.

DoraJekkel · 2024-08-02

Exciting news! Starting August 5, Canvas Credentials Pathways will offer greater flexibility by allowing optional badge requirements at the step level. Discover how this update, inspired by your feedback, can enhance your pathway design.

shirenv · 2024-07-16

We just wrapped our 14th InstructureCon last week in Las Vegas! Our team gathered with nearly 3,000 customers and partners from across the globe for over 260 inspiring sessions. The temperature outside soared to over 115 degrees, but inside, the atmo...

DoraJekkel · 2024-07-01

Streamline your students' badge management experience with our newly reintroduced Backpack feature in the LTI 1.3 integration. Learn how this update can enhance engagement and contribute to your institution's credentialing success.

DoraJekkel · 2024-06-03

Exciting news! Canvas Credentials is on the verge of unveiling the latest innovation in digital credentialing: Open Badges 3.0 compliant micro-credentials. But what exactly does this mean for you? Dive into our upcoming blog post to discover the tran...

DoraJekkel · 2024-05-28

Ready to revolutionise your badge management process? Discover how our latest feature enhancement in Canvas Credentials allows you to effortlessly bulk award multiple badges to diverse recipients with just a CSV upload. Say hello to streamlined effic...