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Partner Listing: eLumen

Partner Listing: eLumen

logo_eLumen_CMYK.png

 

 

Links

Website: www.eLumenconnect.com Documentation: Inside application Support: tickets@elumen.info
Minneapolis, Minnesota twitter.png      linkedin.png Sales: info@elumenconnect.com 
     

 

About

eLumen is a higher education curriculum and assessment management system that provides insight into each student’s engagement and progress. It is a planning tool that feeds data from your assessments, action plans, and other activities, helping teams work collaboratively through their review cycles. It is a client-focused and innovative tool that allows faculty to do what they do best: teach.

Curriculum Management

eLumen’s Curriculum Management contains everything you need to create and revise courses, configure state codes, calculation rules, and validations for your approving/funding agencies, and design workflows that fit your course and program approval processes. Since the curriculum you develop flows directly into our core assessment and program review modules, you can build dashboards that give you a real-time view of the performance of your courses and programs.

  • Configurable “Smart Workflows” for both Course and Program Development
  • Pre-requisite, Outcomes, and Entrance Skills alignments—including 3rd party standards
  • GenEd and Transfer Designer allows you to align courses and learning outcomes to transfer patterns
  • Seamless integration with outcomes assessment and program review for “closing the loop”

Catalog

eLumen’s catalog is a tightly integrated e-catalog that will help counselors and students make better decisions because it is fed directly from the Curriculum Management system, ensuring the most accurate catalog information.

  • As part of the implementation, customizes presentation templates to your specifications.
  • Requires no technical expertise to create, revise, and evolve your catalog over time.
  • Inherently connected to your curriculum management system so that updates in one become available in the appropriate catalog year of the catalog.
  • Reduces the effort of creating a catalog from months to weeks.

SLO Assessment

We provide all the tools you need to create and align learning outcomes and competency models and obtain disaggregated data. You can tailor your assessment and improvement planning to your institution’s culture and needs. After you gather data, enter reflections and actions-taken (including resource requests), data can be viewed against demographics and course performance to give true insights into student success.

  • Rich, Flexible Model for Designing and Aligning Learning Outcomes/Competencies
  • Configurable Rubric Builder
  • Per-Student or Aggregate Score entry using Rubrics or Scorecards
  • Curriculum/Competency Mapping
  • Cycle-Based Planning & Workflows for Action Plans, Assessments, and Surveys—with notifications

Program Review/Accreditation

Every college’s program review and accreditation management processes are different—often between programs at the same institution. eLumen provides powerful tools for designing and managing templates and workflows that allow you to be up and running on your reporting quickly, manage your processes in a sustainable way, and obtain the data you need for reporting when and how you need it.

  • Configurable, Role-Based Templates and Approval/Review Workflows
  • Alignment of Program and Service Area Goals to Institutional Goals
  • Assessment, Action Plan, and Survey Data Seamlessly flow to all Templates
  • Resource Requests and Budget Allocation with Approvals & Alerts
  • Activity Dashboards to keep your initiatives on track

 

Accessibility

eLumen, Inc. is committed to the implementation and support of Web Content Accessibility Guidelines (WCAG), version 2.1, Level AA. eLumen actively engages in platform audits by internal personnel and external independent third-party organizations and in the remediation of any findings to demonstrate our commitment to accessibility for all users of the eLumen platform.

 

Security

HECVAT status Available Upon Request
Data encryption
All elumen HTTP communication is via HTTP-S and all data at rest is encrypted. In addition, we have multiple virtual private clouds on AWS, providing extensive monitoring and protection against intrusion. External monitoring is provided by Qualys and internal network monitoring is provided by Alert Logic.

Countries of data storage United States of America
Data storage method Cloud storage (Amazon Web Services)
Data retention policy
We are hosted on AWS, with continuous point-in-time backup and recovery. In addition, we have real-time failover from AWS-West to AWS-East, as well as automatic load detection and balancing.
eLumen uses a combination of  full backups of client data each time an update is made to the client environment and differential backups (differential backup contains all of the data that has changed since the last full backup.) Suppose for example that you wanted to create a full backup on Monday and differential backups for the rest of the week. Tuesday's backup would contain all of the data that has changed since Monday. It would therefore be identical to an incremental backup at this point. On Wednesday, however, the differential backup would backup any data that had changed since Monday. We can provide clients with a full restore of data to specific points in time.

Incident management program, policy, and testing
eLumen does provide notifications and alerts that go to both the eLumen internal Inbox feature as well as to institutional emails (as configured in SIS integration). 

However, in the case of a disaster or incident, eLumen customers benefit from a multi-tiered support structure including 24/7 monitoring provided by AWS/Qualys and internal network monitoring provided by Alert Logic. They support high availability and point-in-time recovery, as well as continuous security and performance review.  providing extensive monitoring and protection against intrusion. We have staff members on-call all hours of the day to respond to server alerts and send out notifications to any client affected.
 
In addition, we use a combination of Zendesk and Jira to track and assign all activities to an assigned customer success manager who for all incidents, directs a team to diagnose, escalate and resolve the incident and stay in communication with the client. 

And lastly, eLumen provides both physical and logical security of the application and the data. eLumen uses Amazon Aurora High-Availability instances on Amazon Web Services. They support high availability and point-in-time recovery, as well as continuous security and performance review.  providing extensive monitoring and protection against intrusion. 

Disaster recovery and business continuity plan and testing
eLumen uses Amazon Aurora High-Availability instances on Amazon Web Services. In addition to supporting high availability and point-in-time recovery, it also supports continuous security and performance review. eLumen is a multi-tenant environment where data at rest is stored in single-instance, shared schema format, with unique encryption keys per client. All eLumen HTTP communication is via HTTP-S and all data at rest is encrypted. In addition, we have multiple virtual private clouds on AWS, providing extensive monitoring and protection against intrusion. External monitoring is provided by Qualys and internal network monitoring is provided by Alert Logic. In addition, we use a combination of UserVoice and Jira to track and assign all activities. All code check-ins are managed via GitHub and AWS, with automated code scanning for all code. Only authorized Dev Ops personnel may commit changes to AWS. eLumen Customer Success Managers cannot access institutional test or production instances unless access is granted to them by the institution. 

Security Standard Certificates https://aws.amazon.com/compliance/
Third-party testing and security controls practices
eLumen has already employs appropriate standards as outlined in the NIST standards and standards required for SOC 2, GDPR, and SSAE16 Level II compliance. These standards drive how our employees treat customer data, where that data is stored, and how that data is transported. They also guide our physical security controls at all locations and the development practices of our software including SSL prevalence and role/security management inside of our application. 

 

Privacy

Privacy Policy Link https://elumenconnect.com/privacy-policy/
https://elumenconnect.com/terms-of-service/
COPPA policy link https://elumenconnect.com/privacy-policy/
Types of data collected

https://elumenconnect.com/privacy-policy/

https://elumenconnect.com/terms-of-service/

Personally identifiable or personal data collected https://elumenconnect.com/privacy-policy/
https://elumenconnect.com/terms-of-service/
Data Deletion Request Process Clients may contact customer support for assistance with a data deletion request: tickets@elumen.info
Third-Party Data Sharing & Opt-out Clients may contact customer support for assistance with a data deletion request: tickets@elumen.info
Cookies or Tracking Technologies used https://elumenconnect.com/terms-of-service/
Analytics performed on Customer Data https://elumenconnect.com/terms-of-service/
Data correlation practices https://elumenconnect.com/privacy-policy/
Privacy Certifications or Seals eLumen can share its CAIQ Cloud Security Audit Questionnaire on request. This review was last performed on 12/20/18. 
Targeted Advertising using user data eLumen does not engage in targeted advertising using application data.
Privacy or data protection impact assessments eLumen can share its CAIQ Cloud Security Audit Questionnaire on request. This review was last performed on 12/20/18.
Privacy Law Compliance https://elumenconnect.com/privacy-policy/
https://elumenconnect.com/terms-of-service/



Integration Instructions

API Documentation is available at the following URL: http://apidocs.elumenapp.com/

Version history
Revision #:
5 of 5
Last update:
‎02-21-2021 11:58 AM
Updated by: