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CSAT Survey Action Points - Priority Services EMEA - May 2021

Laura_S
Instructure
Instructure
0 0 110

Last month, we organized our annual Customer Satisfaction (CSAT) survey. We want to thank everyone that took part and shared their honest opinions and pointers. We highly value any kind of feedback on the services and products we deliver and will take what was shared into account in our day-to-day activities. 

The main point of feedback we got is that our newsletters and webinars aren't reaching all of you. Here are the actions we have taken to help improve that:

  • First of all, as you’re reading this you have already found our new community space. This is an additional space for us to share and communicate with you as a Canvas Customer. This will include content from all Priority Services teams globally, and provide you with lots of extra material. 
  • We release monthly newsletters. It has come to our attention that not everyone is receiving them, so we have gone over our internal processes and updated the list of recipients. Unfortunately, the newsletters still sometimes end up in spam folders, so we would recommend searching for “Canvas e-newsletter” in your spam folder and mark it as safe. 
  • You can also find all previous newsletters on this regularly updated Community page. Keep an eye out for the ones containing ‘EMEA’ in the title. By clicking on the three dots in the upper right corner, you can subscribe to this page and receive an update for each newsletter that gets posted. 
  • As a Global Priority Services team, we run quarterly webinars. The last one we organised was on Google Assignments. The next one will happen in July, we will share more info on this closer to the date.
  • We also have the monthly What’s New in Canvas webinars. These highlight important product updates and have an EMEA-focused approach. You can find an overview of the upcoming sessions and register via this link. 

Thank you again for sharing your feedback. If you have any additional pointers, feel free to leave a comment on this post. 

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