401 unauthorized

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l_bolt
Community Novice
‎06-17-2020 09:35 AM

A student can't attend the conference meeting: when she clicks the join button, she receives an annnouncement: 401 unauthorized.

What to Do?

She did received an invitation for the conference and other students were able to join the conference.

Kind regards,

Ineke

1 Solution

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JDW223
Community Participant
‎06-25-2020 10:46 AM

l.bolt Welcome

Some of our students have experienced the same issue  - we encourage them to clear the cache in their browser (using the appropriate browser for Canvas - for us that is Google Chrome), and re-start their browser window. 

For a more "geeky" answer:

A 401 Unauthorized Error can occur due to:

  • proper authentication credentials were not sent to the server within the requested time frame
  • server rejects the authentication credentials

An error can be addressed by

  • logging out and logging back in (which we recommend first)
  • clear browser cookies/cache (which we recommend first and second)
  • check the URL (only if you sent them a link and not necessarily where they select "Join")
  • flush DNS (requires a level of basic comp tech) --> open a command prompt > type ipconfig/flushdns > select ENTER to run the command

I hope this information helps you and your students!

Cheers,

 @JDW223 ‌

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