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u0897809
Community Member

Access Denied <You don't have access to view this resource>

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I registered for summer class and I already paid the tuition. But when I go to canvas it is showing that my access is denied. 313756_스크린샷 2019-05-20 오후 7.57.56.png

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1 Solution

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ericwerth
Community Coach
Community Coach

Hi  @u0897809  and welcome to the Community!  There are a couple of reasons why you might receive a message such as this.  The content you are trying to access may not be published yet.  I have also seen this before in situations where there are multiple course sections being taught and the link to content in one class is given on accident to students in another section, or if the link is to a page/file in a previous course.

Those in the Community will have difficulty helping determine what exactly is happening as we are not able to see your account or that of your institution. Your best bet would be to contact either your course instructor or Canvas Support (question mark icon in Canvas). Either your instructor or Support would be able to look at this class and that page/file to ensure it is in a course you have access to. Another option would be if there is a Canvas support group at your institution (IT, eLearning, etc.) as they would also be able to look at this class specifically.

I hope this helps and you are able to access the course quickly!

All the best---

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2 Replies
ericwerth
Community Coach
Community Coach

Hi  @u0897809  and welcome to the Community!  There are a couple of reasons why you might receive a message such as this.  The content you are trying to access may not be published yet.  I have also seen this before in situations where there are multiple course sections being taught and the link to content in one class is given on accident to students in another section, or if the link is to a page/file in a previous course.

Those in the Community will have difficulty helping determine what exactly is happening as we are not able to see your account or that of your institution. Your best bet would be to contact either your course instructor or Canvas Support (question mark icon in Canvas). Either your instructor or Support would be able to look at this class and that page/file to ensure it is in a course you have access to. Another option would be if there is a Canvas support group at your institution (IT, eLearning, etc.) as they would also be able to look at this class specifically.

I hope this helps and you are able to access the course quickly!

All the best---

View solution in original post

abrutkie
Surveyor

I am a course designer who ran into this problem with Kaltura videos and wanted to share the solution I found for other designers running into this error message:

In my course I had some videos uploaded directly from YouTube to Kaltura. In one instance I had to download a video from YouTube using VLC media player. For whatever reason, uploading this video from my desktop to Kaltura and then posting it in my course resulted in the above error message-- but only for those with the student role (or in my case using student view). Teachers and course designers were able to view the video normally.

I don't suspect it is simply an issue uploading videos from your desktop. There was a video I developed using Adobe after effects and uploaded from my desktop which has no visibility issues. I wonder instead if the issue has to do with VLC's encoding process.

In the meantime, if you are receiving this error message on a video while in student view, try using the YouTube link option in Kaltura instead of using VLC media player's download technique.