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rnayyar3
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Access Denied?

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My canvas won't allow me to access any of my assignments or announcement or anything really. It gives me the options of each of my classes and the classes itself, but thats about it.It won't let me submit anything either. I can't see anything whenever i click on something the page just becomes blank. How do i fix this?

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Stefanie
Community Team
Community Team

Hello,  @rnayyar3  Welcome to the Canvas Community! This sounds like an issue with an out-of-date/unsupported browser.  Please try these troubleshooting steps:

 

  • Check your device compatibility: What are the basic computer specifications for Canvas?
  • Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
  • Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox. If you're using the MacOS, you'll need to update the operating system in order to access updates for these browsers, and updating the MacOS to the latest version will also generate an update to Safari.

 

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

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Stefanie
Community Team
Community Team

Hello,  @rnayyar3  Welcome to the Canvas Community! This sounds like an issue with an out-of-date/unsupported browser.  Please try these troubleshooting steps:

 

  • Check your device compatibility: What are the basic computer specifications for Canvas?
  • Check your browser compatibility: Which browsers does Canvas support?  (Note that Internet Explorer 11 is not a supported browser, and if you're using IE11, you should have been automatically redirected to a page providing additional instructions.)
  • Try a different browser. The latest version of Chrome works great in both Windows and MacOS. If Chrome is giving you issues, switch to the latest version of Firefox. If you're using the MacOS, you'll need to update the operating system in order to access updates for these browsers, and updating the MacOS to the latest version will also generate an update to Safari.

 

If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student? but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

View solution in original post

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