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Community Member

Attachment in Canvas messages

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The scenario:

  1. a student messages me from the Canvas Inbox
  2. I get the message in my campus email
  3. I reply to say "send me a file"
  4. the student replies and attaches the file
  5. I never get it
  6. I tell the student to email me form his/her email program, not form canvas and not a reply to the message
  7. I get the attachment

The same thing works when I try to send a file to a student.

Why?  And can this be fixed?  Actually I only care about can this be fixed?

Thanks.

Anne

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Community Coach
Community Coach

Hello anne.marenco@canyons.edu...

As I read through your steps, the first thing that came to mind was an existing Feature Idea here in the Community that was submitted by one of our instructors where I work: https://community.canvaslms.com/ideas/4746-attachments-to-inbox-from-external-email" modifiedtitle="....  Does Tammy's Feature Idea match your experience?  If so, I would encourage you to add your vote and consider posting a comment to her posting letting Instructure know why something like this would be important for you to have as a Canvas feature.

I know this might not be the exact answer you were looking for, but I hope it has helped to answer your question in some way.  Be well, and stay safe!

View solution in original post

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Highlighted
Community Coach
Community Coach

Hello anne.marenco@canyons.edu...

As I read through your steps, the first thing that came to mind was an existing Feature Idea here in the Community that was submitted by one of our instructors where I work: https://community.canvaslms.com/ideas/4746-attachments-to-inbox-from-external-email" modifiedtitle="....  Does Tammy's Feature Idea match your experience?  If so, I would encourage you to add your vote and consider posting a comment to her posting letting Instructure know why something like this would be important for you to have as a Canvas feature.

I know this might not be the exact answer you were looking for, but I hope it has helped to answer your question in some way.  Be well, and stay safe!

View solution in original post

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