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Community Member

Audio not working in Scorm for Safari users.

We are having issues with audio in our scorm-based products.  We have raised a ticket with Instructure but just in case you can help, does anyone have any suggestions?

We have content created by a third party using Articulate Storyline that we deploy in canvas courses as 'assignments'.

Over the past 7 days we have been receiving reports of Audio not working in our SCORM content for Safari users.  For these distance learners, this is the only way they have of accessing the content. A colleague has uploaded the very same content into SCORM Cloud and the content works as expected ( https://cloud.scorm.com)

My colleague reports that all of their Safari settings are configured to allow all content from the Canvas SCORM website.

Is there an issue with https://scorm-dub-prod.insops.net preventing/blocking the audio and other interactive items in the SCORM package for Safari users?

thanks

Nicola

12 Replies
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Community Member

Result 

just received this from Canvas Support

My name is Amber and I am with Canvas Support. I just wanted to follow up with you regarding case #04338400. I spoke with your CSM and I just wanted to let you know that our engineering team has deployed a fix for the issue that you were seeing with videos in SCORM files failing to load in Safari. It looks like there was a parameter that was being passed that our SCORM servers were not allowing. This has been updated and I have verified that these videos should now be playing without any further issues.

If you come across this again, please let us know and we will be happy to investigate this behavior further.

I am very sorry for the inconvenience this has caused you. Please let us know if you have any other questions.

We still deploy resources as html and not scorm assignment 

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Community Coach
Community Coach

vrs07nl,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while, so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 https://community.canvaslms.com/groups/community/blog/2019/10/08/how-we-keep-your-questions-flowing 

Robbie

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Thanks Robbie 

it seems to be ok for now