Audio problems

[nattybe]

There is an audio problem. Cannot connect to microphone.  Not allowing echo test.  Error 1004

[ffdixon]

I am the product manager for BigBlueButton.  I work at Blindside Networks, the company that provides hosting for Canvas Conferences to Instructure, and while can't speak on behalf of Instructure, I can respond to your question.

Hi Natalia,

Could you give us the title of the Conference that you were in today that had this issue -- thanks!

Regards,... Fred

[ffdixon]

Hi Natalia,

You can also try 

  https://test.bigbluebutton.org/

and see if you get the same error there.

Regards,... Fred

[Renee_Carney]

 @nattybe  

I see that Fred wanted to help you troubleshoot this.  Did you get a chance to read through his question (above)?