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Community Member

Big Blue Button-Student getting 401 message

I am using Big Blue Button for my classes. I have one student who gets the error message 401 denying her having access. She is on the school issued Chromebook and is using Chrome as her browser. Any ideas?

Thank you

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Community Member

I have no reply for you. But I have having huge issues with error messages with my students for all content. Canvas has no idea. Hope you find a solution. 

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Community Coach
Community Coach

Hello there, jebutler@chcp.edu and anita.wood@education.tas.gov.au...

I, too, do not have an answer for you...but I am hoping that ffdixon@blindsidenetworks.com‌ might be able to chime in on this one...as he has been my "go to" for all things BigBlueButton.  Hopefully he will be able to help address this issue with you.  Thanks...take care...good luck!

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Surveyor

Hi Jerrie,

I am the product manager for BigBlueButton.  While I work at Blindside Networks, the company that provides hosting for Canvas Conferences to Instructure, and can't speak on behalf of Instructure, I can respond to your question.

We had made some recent improvements to students reconnecting and they shouldn't see the 401 error again UNLESS they have been removed from the session by an instructor who checked 'Prevent this user from rejoining the session'.

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Regards,... Fred

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