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jebutler
Community Member

Big Blue Button-Student getting 401 message

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I am using Big Blue Button for my classes. I have one student who gets the error message 401 denying her having access. She is on the school issued Chromebook and is using Chrome as her browser. Any ideas?

Thank you

1 Solution

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chofer
Community Coach
Community Coach

Hello there, jebutler and  @anita_wood ...

I, too, do not have an answer for you...but I am hoping that  @ffdixon ‌ might be able to chime in on this one...as he has been my "go to" for all things BigBlueButton.  Hopefully he will be able to help address this issue with you.  Thanks...take care...good luck!

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anita_wood
Community Member

I have no reply for you. But I have having huge issues with error messages with my students for all content. Canvas has no idea. Hope you find a solution. 

chofer
Community Coach
Community Coach

Hello there, jebutler and  @anita_wood ...

I, too, do not have an answer for you...but I am hoping that  @ffdixon ‌ might be able to chime in on this one...as he has been my "go to" for all things BigBlueButton.  Hopefully he will be able to help address this issue with you.  Thanks...take care...good luck!

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ffdixon
Explorer II

Hi Jerrie,

I am the product manager for BigBlueButton.  While I work at Blindside Networks, the company that provides hosting for Canvas Conferences to Instructure, and can't speak on behalf of Instructure, I can respond to your question.

We had made some recent improvements to students reconnecting and they shouldn't see the 401 error again UNLESS they have been removed from the session by an instructor who checked 'Prevent this user from rejoining the session'.

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Regards,... Fred

Badbombbrady16
Surveyor

I do not have an answer for your problem but as a student, I am getting the same problem, it will deny me from typing, listening, then it will kick me from the conference giving me an "unauthorized 401" on a blank blue screen. My Hp is fine everything else runs perfect but as soon as I Click my teacher's conference, BigBlueButton itself starts acting up.