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amanda_wagner
Community Member

BigBlue Button Recording not working... only audio, not showing slide progression

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I recorded a conference session on BigBlue Button last week. The recording was working previously but I just tried to watch it again and it doesnt seem to be working. It will have the audio and chat, but the slides will not show progression. How can I fix this.


Thanks. 

1 Solution

Accepted Solutions

Hi Amanda,

Hmm ... based on your post on an earlier thread, I know your school is on the Free Tier for Canvas Conferences, and as such the recordings expire in 14 days.

I can say, going forward, if this happens again, please post a follow-up and we can take a closer look at the recording itself.

Regards,... Fred

BigBlueButton Developer

(I moonlight as the CEO of Blindside Networks)

View solution in original post

2 Replies
chofer
Community Coach
Community Coach

Good morning,  @amanda_wagner ...

I'm not too sure of an answer for you, but I think  @ffdixon ‌ might be able to help out here.  Good luck!

Hi Amanda,

Hmm ... based on your post on an earlier thread, I know your school is on the Free Tier for Canvas Conferences, and as such the recordings expire in 14 days.

I can say, going forward, if this happens again, please post a follow-up and we can take a closer look at the recording itself.

Regards,... Fred

BigBlueButton Developer

(I moonlight as the CEO of Blindside Networks)

View solution in original post