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UBAID
Surveyor

CANVAS CONFERENCE ISSUE

MY VOICE DURING CONFERENCE USING BIG BLUE BUTTON IS NOT CLEAR AND IT IS AUTO CONNECTING AND DISCONNECTING

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2 Replies
chofer
Community Coach
Community Coach

Hello @UBAID ...

I am not sure of an answer for you, but I would like to bring @ffdixon into this conversation in hopes that he will be able to help answer your question. Good luck to you!

ffdixon
Explorer II

Hi,

I am the product manager for BigBlueButton. While I work at Blindside Networks, the company that provides hosting for Canvas Conferences to Instructure, and can't speak on behalf of Instructure, I can respond to your question.

A few questions to narrow it down.

1. What browser/OS are you using?  

2. Do you hear the distortion in the echo test?

3. Is your audio always distorted or sometimes distorted?

4. Can you try the echo test at https://test.bigbluebutton.org/ and let us know if the quality is any different.

 

For the connecting/disconnecting, are you on Spectrum internet?  See also https://support.blindsidenetworks.com/hc/en-us/articles/360050532431-Client-periodically-disconnects....

 

Regards,... Fred

Regards,... Fred