cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Community Member

Can't Save Studio Videos

When I try to do a screen recording, I get this error message once I finish recording and try to save.

Error. Host in basic.upload.request.url doesn't match site in partner info!

basicupload.request.url:  https://hallco.instructuremedia.com/api/media_management_cap_launch_request/r1938SCI234JA

partner site: screencast-o-matic.com

How do I resolve this?

Tags (2)
0 Kudos
4 Replies
Highlighted
Community Member

Did you find a solution? I have the same problem

0 Kudos
Highlighted
Community Member

No, I still haven’t found an answer. I’ll update if I figure it out.

0 Kudos
Highlighted
Surveyor

This might fix it?

I don' t know if this will help you, but I went to the apps in my settings (I have Windows 10). I uninstalled the screen recorder that had an icon that looked like the one for Canvas Studio (a white & red button). I went back to Canvas Studio and redownloaded and reinstalled the Canvas Studio recorder. It gave me an odd message saying I needed to go to the Microsoft store to look for an app, but while I was hesitating, I got a pop-up from Canvas Studio saying it was ready.

Works now, but the icon is odd (looks like the transparent recording box) in my sys tray.

Hope I didn't delete anything important, but at least it seems to be working?  Spoken like a true humanities person.... 😛

Hope that helps?

0 Kudos
Highlighted
Surveyor

Hi: If you find a solution, please post! I'm having the same problem. It looks like this: https://www.screencast.com/t/p63V4FXAoZXk

I've tried different browsers, Canvas Accounts, and devices. At best (but really, not great since the screen is too small) I could do it on my tablet. So I'm thinking it's some kind of software issue, but I'm not a comp. sci. person, so I have no idea.

Thanks

-----------------update-------

I think I was able to fix it? I posted a reply in this thread

Tags (1)
0 Kudos
Labels