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Canvas App on iPad and iPhone issues

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My iphone and ipad aren’t updating inbox messages and assignments...(both of the apps are updated)

i am only able to “refresh” it by closing the app each time..

browser on pc is also displaying old items from the to do list.. and the “student union” items that I have disabled from view within the calendar..any solution?

 

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Community Coach
Community Coach

@evl231

It sounds like two different issues here.

Notifications badges on iOS can sometimes lag behind what you see on the web or based on a recent action (ex: reading an inbox message), so this may be the issue on why it's not always in sync. 

I would suggest you reach out to your local tech support to take a closer look at each issue. If they can't figure it out then they can create a Canvas support ticket to see if it's an app issue. 

My only other suggestion is to make sure you are using the latest version of the Canvas Student app. 

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Highlighted
Community Coach
Community Coach

@evl231

It sounds like two different issues here.

Notifications badges on iOS can sometimes lag behind what you see on the web or based on a recent action (ex: reading an inbox message), so this may be the issue on why it's not always in sync. 

I would suggest you reach out to your local tech support to take a closer look at each issue. If they can't figure it out then they can create a Canvas support ticket to see if it's an app issue. 

My only other suggestion is to make sure you are using the latest version of the Canvas Student app. 

View solution in original post