ORIGINAL ISSUE, AS IT STILL STANDS — The Canvas Google Apps LTI authorization is failing on me in Chrome in one course (not others), and observed with faculty. Anyone else? Workarounds?The chat with Instructure support helped determine that it worked in Firefox but not Chrome. They suspected it may have something to do with being logged into multiple accounts. His boss suggested that the Google Apps LTI might need to be re-setup (by our Admin).
Solved! Go to Solution.
email@example.com, the entire purpose of the Find Answers space is for Community members to share their tips, tricks, and solutions about how Canvas currently functions. If users encounter a situation that falls in the category of a "bug fix," we'd like them to report the behavior in the form of support tickets; that is where updates will be issued, and anyone who submits a ticket will receive notifications of the progress of the fix. If users want to see new features or enhancements to existing features implemented in Canvas, we ask them to submit those to Canvas Studio as new ideas and "follow" those ideas to keep on top of comments and updates.
Your original question about the authorization issue has been answered, so we're marking this with the Answered flag. That doesn't close the conversation, nor does it remove it from view. Anyone searching for it will be able to find it, read the entire thread, and continue to contribute to it. The "Answered" flag simply means that it's not a question that our Community members who participate in the Find Answers space will be able to address--and that the question about how Canvas functions at the time the question was asked has been answered.
Google Apps LTI is still broken for me and some of our faculty.
More trouble shooting.
Anyone from Canvas looking into this?
firstname.lastname@example.org, my co-Canvas Admin and I have experimented with the Google Apps LTI in our Canvas instance, a K-12 district, with our own Google domain.
My district Google account authorization in Canvas worked at first. Now it doesn't. My co-Admin's is still working, as is that of another colleague, a teacher without Admin access.
One other factor that may be relevant. My co-Admin and I both added the Google LTI, independently, and at different moments. We wondered if that somehow created my problem.
We have found that we have to login to the google account that is linked to our Canvas account first and then use the LTI. If we do that it works, if we don't we get the authorize. Most of our users use Chrome. Since you have to login first, it works really well on Chromebooks because you have to login to the chromebook and for us that is the account that is tied to Canvas.
The Google Drive Registered Service is not related to the Google LTI other than being you log into your Google Account with both. So the account signed up for the registered service should not affect the Google LTI log in.
You stated that when adding the two accounts in Chrome, you were still unable to authorize. I have been testing this and was unable to replicate the issue. When I add the two accounts to my Google account on Google.com the LTI will authenticate. I have created a screencast of my testing that I hope helps: https://screencast.com/t/ejAG2lBwNDEW.
Don't hesitate to let me know if you are still coming across this issue, I'd be more than happy to give you a call if needed so we can get this going for you. Please let us know if you have any additional questions; happy to help
When we are done responding to a case we put it in pending waiting for a response. Were you able to look at my screencast, to see my findings? Please let us know if you have any additional questions; happy to help
We really need a definitive answer as to how the Google Drive "Registered Service" interacts with the LTI. The reply you received here ("The Google Drive Registered Service is not related to the Google LTI other than being you log into your Google Account with both") is fairly consistent with the documentation ("For any of your courses, if the Course Navigation Menu includes a Google Drive link, your institution or instructor has enabled a global Google Drive integration. You do not need to enable Google Drive as a web service"), but I've been receiving conflicting information from Canvas Support/seeing different behavior in testing. We were told by support to add Drive as a Registered Service to fix some auth errors (which worked--but before doing so no Google accounts had been added to Registered Services as directed in the doc I linked above), and we were just told today that having a Google account in Registered Services that is different from the account you're authorizing in Collaborations will cause issues. Confirming at minimum that the tool should work without any Google accounts added to Registered Services would be a step in the right direction -- and would suggest that some of the behavior we've seen is indeed buggy/not intended.