ORIGINAL ISSUE, AS IT STILL STANDS — The Canvas Google Apps LTI authorization is failing on me in Chrome in one course (not others), and observed with faculty. Anyone else? Workarounds?The chat with Instructure support helped determine that it worked in Firefox but not Chrome. They suspected it may have something to do with being logged into multiple accounts. His boss suggested that the Google Apps LTI might need to be re-setup (by our Admin).
Solved! Go to Solution.
Ah. Problem resolved for me. Hope this helps you too, email@example.com!
I was logged into Google Drive with my district Google account (the one I was also authorizing Canvas to access). However, I was logged into my Chrome browser using my personal Google account. Apparently, this was causing a conflict. Frankly, I don't even remember logging into Chrome, but it's a setting that remains even when you restart your device.
So once I logged into Chrome with the same Google account in Chrome, Drive, and the Google App LTI authorization, the Google Apps LTI worked fine.
Thanks firstname.lastname@example.org . Yes, this has always worked for me. The problem is that we'd have to explain this to 60,000 users who are used to not having a problem using multiple Google accounts — they don't have to do this with other Google API integrations; just Canvas. This special exception for Canvas, imho, should be removed as a matter of removing barriers for learning.
In the meantime, the other workaround — that doesn't require users to change ingrained behavior to access course content — is to use iFrame embedding.
I surely hope Instructure can recognize that adding this barrier for student-access to content is a step backwards that should be done correctly.
"When a user logs in to their account, a session cookie is saved in the browser to identify a user's session (accounts.google.com); this cookie won't be destroyed until a user logs out. Since cookies can be shared between domains, if the same user requests to authenticate to any other Google hosted or third-party apps, it recognizes the account that they are trying to log into because of the cookie. Those keys won't be removed until they reach their expiration date.
A mismatch in credentials could result in poor user experience and loss of privacy. I highly recommend adding accounts to the browser to avoid the issue you are encountering.
See online guide:
Let me know if you have any other questions."
I thought I would check in with you regarding this topic. It looks like there hasn't been any activity in this particular discussion topic for a while. In reading through your postings and the feedback from others, have you been able to completely resolve this issue with the Google Apps LTI, or are you still looking for some help from members of the Canvas Community? Your most recent response above from March 3rd has some broken images, and so I'm not sure if you'd be able to re-upload those so that the Community could help you, if needed. Because there hasn't been any new activity in this particular discussion topic for over a month, I'm going to mark your question as "Assumed Answered", but that won't prevent you or others from posting additional replies below. I hope that's okay with you. Looking forward to hearing from you, John.
Thanks Chris Hofer I too am disappointed that Instructure is ignoring this issue. There has been no resolution. I still get regular complaints from faculty who get complaints from students about the extra steps Instructure has added for them to access course material.
I've updated the original post to this effect, and I've reuploaded the images to the earlier comment. Please unmark the "Assumed Answered" as I'm still hoping for a resolution to this issue. And forgive me for hoping that the Community forum was a place that Instructure monitored, or student accessibility was a thing they cared about .
And in that same vein, here's my first attempt at a troubleshooting Doc to share with my users. I've enabled comment-rights via this link, so please let me know what I've left out or what might be improved as I'm welcoming as much feedback as possible so that it's comprehensive and accurate. email@example.com firstname.lastname@example.org email@example.com
Don't know if you're a music fan, John, but right now a lyric from Modest Mouse's Gravity Rides Everything accurately describes my day with Google LTI:
Early, early in the morning
It pulls all on down my sore feet
I want to go back to sleep . . .