Canvas Studio lost my recording?

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nclemence59
Community Novice

When I recorded something on Canvas Studio and pressed "Save", I got an error window that said "Sorry, looks like we broke something:("  My 27 minute recording was just gone, vanished.  Has this happened to anyone else?  

3 Solutions
nclemence59
Community Novice
Author

Chris, I did use the Webcam capture, with Audio only. I did reach out to

the Canvas Help Desk. They looked into it and said they were sorry but

they could not recover my recording. They also said that they have had

some people report this problem before and they don't recommend using

Canvas for recordings longer than 5 minutes.

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michelle_powell
Community Participant

I have found a work around accidentally. These videos are saved to your local computer first before they are uploaded to Canvas Studio. Any videos that you have "lost" are still there.  You have to be on the computer that you recorded them on for this to work.

  • You have to go to Studio.
  • Click RECORD
  • Click SCREEN CAPTURE
  • Click RECORD and record a few seconds of video
  • Click PAUSE
  • Click DONE
  • at this screen you will see BACK TO RECORDINGS at the top left corner of this window. Click there.
  • Voilà, you have found every file you "lost". You are able to click on the video and upload it from here.

Your welcome!!! Smiley Happy

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Yes, I agree. This is frustrating. I am going back to YouTube. Not ideal, but better than this.

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