Canvas Studio not completing upload of recorded screen/webcam?

[jzadra]

Good morning!

I have had 2 students reach out to our team advising that Studio is not completing an upload of a recorded screen/webcam and instead showing a sad face on the screen.

I have tried to duplicate this, as well as members on my team and we have not experienced this.

Has anyone experienced the above or had a student experience the above?

Thank you!

Jason