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Canvas Teacher app blank on iPad Air

I downloaded the Canvas Teacher app onto my iPad Air 3rd generation, but the screen just stays blank. How can I fix this?

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Community Coach
Community Coach

Hi Kelli -

After restarting your iPad, double-check your iOS version. Is it up-to-date? I know it's been a week since you posted initially; has anything changed?

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Hello, Kristin:
Unfortunately little has changed. I can open the app to the initial search screen, but when it says to search for my school, my school doesn't show up. I tried both my school name and my district name. I was able to log in to the app using the QR code, but whether I use the Canvas Student or Canvas Teacher app, I can only see my Sandbox course on my dashboard. I'm enrolled in three courses to learn Canvas, but none of those courses show up. And I'm not sure what the app is supposed to be like, but it doesn't seem that even in the sandbox course that I can access all the features. This is true for both my iPad and my iPhone. Both of these devices have the lastest iOS.
I can access Canvas on those devices if I log into the web rather than using the app; but I had heard good things about the app and wanted to try it. It's not critical to be able to use it, though, since I can access it as a web-based platform.
Thank you for reaching out, and have a terrific day.
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