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beverly_owen
Community Member

Canvas accessing my microphone and webcam

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How do allow canvas to access my microphone and webcam?

6 Solutions

Accepted Solutions
Bobby2
Community Coach
Community Coach

HI  @beverly_owen  Thank You for your question.

It depends a little on which application you are needing to give access for. However, generally most tools are very similar and request to allow camera and audio before they start filming. 

Examples will be the record media tool in Canvas, Conferences in Canvas and Teams Meetings. 

Sing out if you need a hand. 

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Hello,

Thank you for responding. I am singing out...

I teach first grade so when I make an assignment in BLEND I would like to record the directions. When I click on the Record/Upload Media button and then the Record button I get the message "Please allow canvas to access your microphone and webcam'. I don't know where/how I can give them permission. Please advice. Thank you.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

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Hi  @beverly_owen y, the photo didn't attach.

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Not sure what happened, it shows it on my end. I'm trying it again. Hopefully you see it this time.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

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Bobby2
Community Coach
Community Coach

My fault, I needed to open the question completely. Apologies.

Your image shows that you are using Chrome which is great. I've looked in my Account Settings and can't see an option to either turn on or off my computer camera. 

Perhaps try clearing your computers cache and restarting it, and see if that fixes the issue. If none of that works, then I would recommend contacting Canvas Support to see if they can help. To do this click on the Help link and Report a Problem.

Wish I could be more helpful. Please let me know how you get on because this is well worth fixing. It's a tool I wouldn't want to be without. 

View solution in original post

jhanson2
Surveyor

Hallelujah!  I figured it out.  I had to go into my CHROME settings to figure it out.  While logged into Canvas, look at the top of your browser.  See the 3 little dots at the top right?  Click on them.  Then...click on settings.  This will open up a new browser.  Scroll down until you see "site settings."  Click on it.  It should open up so that you see the Canvas website listed. Click on the arrow to the right to access permissions for Canvas.  You can then ALLOW microphone and camera to be accessed by this website.  TA - DA!  I hope this explanation was clear and helpful.

Jael 

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15 Replies
Bobby2
Community Coach
Community Coach

HI  @beverly_owen  Thank You for your question.

It depends a little on which application you are needing to give access for. However, generally most tools are very similar and request to allow camera and audio before they start filming. 

Examples will be the record media tool in Canvas, Conferences in Canvas and Teams Meetings. 

Sing out if you need a hand. 

View solution in original post

0 Kudos

Hello,

Thank you for responding. I am singing out...

I teach first grade so when I make an assignment in BLEND I would like to record the directions. When I click on the Record/Upload Media button and then the Record button I get the message "Please allow canvas to access your microphone and webcam'. I don't know where/how I can give them permission. Please advice. Thank you.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

View solution in original post

Hi  @beverly_owen . That's a great tool to use with your Grade One students.

When it asks you to 'allow' the camera simply click the 'allow' button. Then you will be good to go. 

The students can use the same tool too. They LOVE it!

Have fun!

Please see attached photo. This is the message I receive when I click on the 'record/upload media.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

Hi  @beverly_owen y, the photo didn't attach.

View solution in original post

Not sure what happened, it shows it on my end. I'm trying it again. Hopefully you see it this time.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

View solution in original post

0 Kudos
Bobby2
Community Coach
Community Coach

My fault, I needed to open the question completely. Apologies.

Your image shows that you are using Chrome which is great. I've looked in my Account Settings and can't see an option to either turn on or off my computer camera. 

Perhaps try clearing your computers cache and restarting it, and see if that fixes the issue. If none of that works, then I would recommend contacting Canvas Support to see if they can help. To do this click on the Help link and Report a Problem.

Wish I could be more helpful. Please let me know how you get on because this is well worth fixing. It's a tool I wouldn't want to be without. 

View solution in original post

Thank you for responding and your help.

​Ms. Beverly Owen

1st Grade ESL Teacher

Barrrington Elementary School

everson_50
Surveyor

I am also experiencing this same issue.  I too am using Chrome, and I get a message much like Beverly's message, without any options to "allow."  Have any fixes been identified?  Does anyone else have this same problem?

Thank you!

Michelle