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julieddavis
Community Member

Canvas and Apple Not Jiving

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  1. Our students don't seem to be able to use the Canvas Student iOS app on their iPads
  2. Other parents and students are complaining that their dashboard is blank when using Safari on a Mac.

Is Canvas aware of this issue? Is there an expected time for each of these to be resolved? The app issue has been ongoing for a few weeks. The Safari issue seems to have started this week. 

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scottdennis
Community Team
Community Team

Hi Julie,

You might have seen a few other posts and questions around the community over the past week about people not being able to load content from Canvas in their web browsers.  Especially for problems that seem to have cropped up in the past week I would recommend checking what version of the various web browsers your users are employing.  If their browsers are too old they may no longer be displaying Canvas correctly.  You can learn more here.

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scottdennis
Community Team
Community Team

Hi Julie,

You might have seen a few other posts and questions around the community over the past week about people not being able to load content from Canvas in their web browsers.  Especially for problems that seem to have cropped up in the past week I would recommend checking what version of the various web browsers your users are employing.  If their browsers are too old they may no longer be displaying Canvas correctly.  You can learn more here.

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