Canvas blank as of 28 Aug 2019: Instructure changes mean I need a new computer

[s3711726]

Please please please undo what ever you have done to Canvas, Instructure. Several people in the last few hours have complained about a blank Canvas canvas screen, including me.  It is probably because we run old mac systems (like mine (10.6.8)  and the browser makers will not update them anymore.  Canvas worked fine two days ago, now it doesn't.  Please undo whatever you did so we don't have to throw our computers away and contribute to e-waste.  Adam Williams, RMIT Melbourne, Australia

[scottdennis · Accepted solution]

Hi Adam,

As far as I know there are no longer any supported browsers for Mac OS 10.6.8.  Mozilla Firefox ESR (not supported anyway) was last updated for OS X 10.6.8 in May, 2017.  Part of the nature of the Internet and cloud based software in general is that we have to try to strike a balance for as many people as possible.  In order to take advantage of modern browser capabilities and protect against vulnerabilities we must periodically change our software including deprecating older browser access.  You can read more about what we currently support here.  We realize this policy does not make everyone happy all of the time but we do strive to make the product accessible and stable for as many people as possible.

[scottdennis]

Hey Adam,

Also, I'm wondering when your Mac was manufactured and if you can upgrade from Snow Leopard?  Unless your computer is older than circa 2007, 2008 you should be able to upgrade to OS 10.10 which does support more modern browsers, at least according to this website: How to upgrade to OS X El Capitan - Apple Support 

[cstarkdragon]

THANK YOU!! I am in the same boat! I have an old 2008 Mac running 10.6.8 (the best OS out there) and I am sick of these updates that aren't compatible. One week before finals they decide to change this. 

[ginareeves120]

SAME problem! I have no idea what to do! This is awful! 

[audrey_blumenea]

Hi all, 

I work as DE Coordinator at two community colleges in CA. and have had two instructors ask me what just happened. The timing of this is terrible as classes are starting this week while instructors were putting the final touches to their class one day and the next day could not. 

Upgrading to a newer Mac is financially challenging and am not sure what we can do to help them. I am afraid that many faculty AND students are suffering from this issue.

Advice on what to tell instructors would be appreciated.

Audrey Blumeneau
DE Coordinator
Cabrillo College and San José City College

[KasandraHerrera]

Hollé everyone my name is Kasandra Herrera i love to stay active and I always have to be doing something.  This is my first year at SJCC I’m really nervous but I know I’ll do great!

[nwilson7]

@KasandraHerrera I just wanted to let you know you posted this to the Global Canvas community and I believe you meant to post this in a class.  This community is made up of all the Canvas users around the world to talk about Canvas and get help/ideas.  There is no harm in posting here but if you are needing to post for an assignment, you instructor will very likely never find it here.

Good luck with everything!

-Nick