Canvas update
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09-05-2019
01:04 PM
Since the update I can't access some of the things on canvas. Most of the pages are just blank. How do I get this fixed?
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09-05-2019
01:15 PM
@xochit_l_thomps , greetings! Are you using IE or Safari?
If you are using Safari, make sure you are using an updated version of Safari.
If you are using IE (Internet Explorer), then you would need to stop using IE and instead download an updated version of Firefox or Chrome.
If you're still experiencing this issue, here are some troubleshooting steps:
- Check your device compatibility: What are the basic computer specifications for Canvas?
- Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
- Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
- If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
Hope this helps!
Kona
