I have recorded 2 conferences this week in Canvas. The first one was recorded Tuesday and is still not available for viewing. I use this feature weekly and it has never taken more than 24 hours for the recording to render. I was wondering if anyone else was having similar issues? Or does anyone know how to contact support for BigBlueButton? Any help is appreciated! conference recordings #bigbluebutton
I've been using Canvas for about 3 years and I'm also having the same problem. I've recorded 2 or 3 conferences and students are unable to playback. I sent and email to canvas support, and later submitted a help ticket. I received the " Due to the increased volume caused by Covid-19, response times may be longer than normal".
This is causing some disconnects and poor continuity in my student training. Would appreciate a window of opportunity or at least a possible explanation as to why this is occurring.
I just did a recording 2 days ago and it just showed up today. I am using the free version, but we are considering web meetings. Is this Canvas or Big Blue Button issue? We are now leaning toward Zoom integration in Canvas.