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0921418
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Connecting OneNote to Canvas

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How do I connect OneNote to Canvas. I followed the instructions but then it tells me my username or password is incorrect. It is not incorrect, I am using right now.

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Bobby2
Community Coach
Community Coach

Hi  @0921418  Welcome to the Canvas Community.

This has happened to me before also. Not sure if this 'fix' will work for you, but it did for me. We have to update our passwords every three months so I used my previous password when it rejected my current one. A bit weird but it worked. 

If that doesn't work then try: 

Technology Help Desk at:

  • Email: dl@lbcc.eduor
  • Tel: (562) 938-4818
  • Hours: Day time hours
    • After hours support for Canvas LMS: you may call (844) 602-6284 or email support@instructure.com

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Bobby2
Community Coach
Community Coach

Hi  @0921418  Welcome to the Canvas Community.

This has happened to me before also. Not sure if this 'fix' will work for you, but it did for me. We have to update our passwords every three months so I used my previous password when it rejected my current one. A bit weird but it worked. 

If that doesn't work then try: 

Technology Help Desk at:

  • Email: dl@lbcc.eduor
  • Tel: (562) 938-4818
  • Hours: Day time hours
    • After hours support for Canvas LMS: you may call (844) 602-6284 or email support@instructure.com

View solution in original post

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