Course Content Missing

[deborah-whaley]

When I log on to ICON, all the content from my former classes is missing, even recent classes. I need to transfer content from Fall 2019 (GRAD 7290) to this Spring 2020 (CLAS 7290). What happened to my course content? Why are my course ICON sites blank?

[Bobby2 · Accepted solution]

Hi  @deborah-whaley  Thank You for your important question.

The blankness of your courses is a concern, but it did hint at one possibility. Perhaps it is your browser.

Here are some ideas for you to try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.
• There may be some other reasons that you cannot access your courses in Canvas...some of which are outlined here: Why can't I access my Course as a student? 

 If you have tried these then let us know how you got on, if it didn't help then we can support you further. 

Sing out if you need a hand.