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smf211293
Community Member

Courses not loading

So my Canvas has been working fine up until today. When I logged in my courses wouldn't load but when I logged onto my account on my phone they loaded just fine. I have shut down and reconnected to my wifi multiple times and nothing seems to be working. Thank you all in advance for helping me!

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1 Reply
chofer
Community Coach
Community Coach

Hello  @smf211293  Welcome to the Canvas Community.  Thank you for posting your question.  Well, that doesn't sound good.  Can you please confirm something?  When you are logged in to Canvas on your computer, go to your "Courses" >> "All Courses" menu.  Do you see any of your courses listed there?  If so, are they published?  If they are not yet published, your instructors may still be working on the courses and they may not be ready for release to you and your classmates yet.  Also, there is this document which outlines, generally, some other reasons why you might not be able to access your courses: Why can't I access my Course as a student?  Also, I would highly recommend that you reach out to your school's local Canvas administrator, your instructor(s), or someone from your school's Registration department so that they can help you figure out why you cannot see your courses.  Since there are literally thousands upon thousands of people here in the Community, we wouldn't have access to your courses or your school's Canvas environment in order to help troubleshoot the specifics.  I found this webpage which may be of help: https://edtech.vccs.edu/canvas/.  (I'm hoping it is for your school.)

I hope this information will be helpful to you, Sara.  Please report back to let us know if you've been able to get this resolved...thanks!