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ericwhitmer
Adventurer

Does this need to be escalated?

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I have an instructor who conducted a live conference, which was recorded. Now that the conference has been rendered, the students cannot access that recorded Conference. They just see a blank page when they go to the Conferences page. Does this need to be escalated to Canvas' Support?

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rmurchshafer
Community Coach
Community Coach

Most likely yes.  I don't know that anyone here will be able to help without access to your system. Canvas support is the best place to report the issue to.

Rick

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rmurchshafer
Community Coach
Community Coach

Most likely yes.  I don't know that anyone here will be able to help without access to your system. Canvas support is the best place to report the issue to.

Rick

View solution in original post