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Downloading Studio videos on an iPad

Hey there,

Our nursing program requires students to have iPads when the start the nursing program. I actually think that they are given them as part of the tuition fee. Anyway, I had a teacher with a classroom full of students call and was purplexed by why the students could not download the video. I talked her through it and it seems that she did not have the download button turned on. Crisis averted. On to the next one. One of the students asked, where do we go and watch these videos now. I said, look in your photos. She said that there is only a picture there. I looked into the issue and got out my iPad and from what I can tell, it just opens the video in a new window and does not actually download the file to their iPad. My android phone however, downloads the video perfectly. What can I do to help them? Is there a solution?

TL:DR; iPad will not download Studio videos. It just loads them fully and will not save it to the iPad. It will save to PC or Android. What do I tell them?

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3 Replies
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Community Coach
Community Coach

Bill,

I don't know the answer but was able to reproduce this.  When in Canvas Student accessing a video with the download button enabled, the video doesn't download at all.  It simply opens in browser outside of the Studio interface.  This might be a limitation of iOS; I really don't know.  There are a few more mobile experts on here who might know more and hopefully will chime in.

On a side note; why do they need to download the videos instead of just playing them on their iPads?  

Rick

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Hey there,

Thanks so much for looking at this. I am glad that it is not just me that is able to reproduce this.

I asked that question as well. We are a network of colleges in a more rural area and I guess that the student wants to be able to go home and watch videos, but, they do not have internet or they feel that their WiFi is too slow. That was the answer that I was given.

Bill

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Community Coach
Community Coach

rudeb@iecc.edu,

Were you able to find an answer to your question? I am going to go ahead and mark this question as answered because there hasn't been any more activity in a while, so I assume that you have the information that you need. If you still have a question about this or if you have information that you would like to share with the community, by all means, please do come back and leave a comment.  Also, if this question has been answered by one of the previous replies, please feel free to mark that answer as correct.

 How we keep your questions flowing! 

Robbie

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