Forgot Password? - Where does the request go?

[kimcshaw]

Can anyone help me with figuring out where the "Forgot Password?" request controls are in the admin settings?  As of now, I have teachers using the feature but I have no idea where those requests are going. Should this be automatic? Is there a setting that I need to adjust somewhere?

[Chris_Hofer]

@kimcshaw ...

Question for you...  do you know if your login page for Canvas utilizes a single sign-on (SSO) experience (meaning that your school has a custom login page where people sign in to a school portal site or something similar ... and then they can get to Canvas from there), or does your Canvas login page look something like screen shots displayed in this Guide: How do I reset my password as an instructor?  If you use a SSO process to log on to Canvas, then the process to get your password might be slightly different than what is given in the Guide that I've provided (see the blue box at the top of the page).

Looking forward to hearing back from you soon.  Take care, stay safe, and be well.