Get messager's official name?

u6032171
Community Explorer

I have received a message from a student.  It lists here name as [some_name].  However, when checking the "People" page on my class, I have no student whose official name is [some_name].  How can I figure out which student is messaging me? (i.e. how do I link the message to someone in my official roster on the "People" page?)

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