Google Cloud Assignment - Not loading submitted work

hyunll713
Community Member

I use Google Cloud to upload assignments. Everything was fine until last week. Canvas shows students submitted their work but I just get a white page with "{"error":"document_not_found"}"

For some, it comes through. For some, one assignment comes through but others do not. 

I have been calling/emailing Canvas, but they don't seem to have an update other than "so-and-so is working on it right now"

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