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Surveyor

Google Cloud Assignment - Not loading submitted work

I use Google Cloud to upload assignments. Everything was fine until last week. Canvas shows students submitted their work but I just get a white page with "{"error":"document_not_found"}"

For some, it comes through. For some, one assignment comes through but others do not. 

I have been calling/emailing Canvas, but they don't seem to have an update other than "so-and-so is working on it right now"

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3 Replies
Surveyor II

Hi, 

A teacher at our school reported this same issue. Errors started two days ago. Thank you for posting. 

Surveyor

Oh no! So, it isn't just me...

Did he/she contact Canvas for help yet?

Hi, 

Just submitted a help ticket through the Admin Console--waiting with coffee.