Google pixel upgrade. No more notifications

[bakera46]

Last Friday there was an update on my google pixel phone. Since then I have not received any notifications on my phone in regards to canvas. I have checked and all the settings for canvas are the same. I have restarted my phone, relogged into canvas and also uninstalled it with no success. Please help

[KristinL]

Hi Anne - I double-checked this with my Pixel (original!) with Android 10, and you're right. The notifications don't come through. Have you submitted a support ticket? (How do I get help with the Student app on my Android device?‌) I'll do the same.

[bakera46]

I tried to chat but had no luck. I will submit a ticket as well. Thanks

[bakera46]

Have you had any luck with this issue?

[KristinL]

Hi Anne - It's been a busy week. I submitted my ticket, but I just forwarded it to Canvas Support. I'll let you know if/when I hear back.

[KristinL · Accepted solution]

Chad for L1 support shared:

Thank you for contacting Canvas support. I apologise that you are not getting Notifications on your mobile device. We are currently working on an update for the mobile app that will repair the Push Notifications. We apologize for any inconvenience this might cause during this time. If you have any questions about this please feel free to reach out or reply to this email.