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Surveyor II

Grade sync issue with PowerSchool - error messages

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The following error message appears when teachers try to sync their Canvas gradebooks to PowerSchool / "Sync to SIS":

{"type":"RetryError","message":"Retries exceeded","stack":"CompositeError: Retries exceeded\n    at _callee$ (/usr/src/app/lib/util.js:139:21)\n    at tryCatch (/usr/src/app/node_modules/regenerator-runtime/runtime.js:45:40)\n    at Generator.invoke [as _invoke] (/usr/src/app/node_modules/regenerator-runtime/runtime.js:274:22)\n    at Generator.prototype.<computed> [as throw] (/usr/src/app/node_modules/regenerator-runtime/runtime.js:97:21)\n    at asyncGeneratorStep (/usr/src/app/node_modules/@babel/runtime/helpers/asyncToGenerator.js:3:24)\n    at _throw (/usr/src/app/node_modules/@babel/runtime/helpers/asyncToGenerator.js:29:9)\n    at runMicrotasks (<anonymous>)\n    at processTicksAndRejections (internal/process/task_queues.js:97:5)\n--- Inner error #0: Error: permission denied\n    at handleVaultResponse (/usr/src/app/node_modules/node-vault/src/index.js:58:21)\n    at runMicrotasks (<anonymous>)\n    at processTicksAndRejections (internal/process/task_queues.js:97:5)\n--- End of inner error\n--- Inner error #1: Error: permission denied\n    at handleVaultResponse (/usr/src/app/node_modules/node-vault/src/index.js:58:21)\n    at runMicrotasks (<anonymous>)\n    at processTicksAndRejections (internal/process/task_queues.js:97:5)\n--- End of inner error"}
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Surveyor II

The problem seems to be fixed (for now) no more error messages and teachers are able to sync to SIS

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Surveyor II

We re getting the same error when trying to sync to skyward. 

Highlighted
Surveyor II

The problem seems to be fixed (for now) no more error messages and teachers are able to sync to SIS

View solution in original post

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