Help! My laptop has suddenly stopped allowing me to access my canvas courses, this is just what my dashboard looks like and I am unable to access any information (modules, recording, assessments, etc). I have no idea what to do!

[hkem639]

[Stef_retired · Accepted solution]

Hello,  @hkem639   and Welcome to the Canvas Community! Here are some troubleshooting steps you can try:

• Check your device compatibility: What are the basic computer specifications for Canvas?
• Check your browser compatibility: Which browsers does Canvas support? Note that Internet Explorer 11 is not a supported browser.
• Try a different browser. The latest version of Chrome works great in both Windows and MacOS.
• If none of these methods solve the problem, contact Canvas Support. General instructions are in How do I get help with Canvas as a student?, but your school's support setup might vary somewhat, in which case ask your local IT Department for additional troubleshooting assistance.

[sbm9009]

Thank you so much stefaniesanders‌ ! Chrome worked well! Appreciate this! 

[sbm9009]

Same thing happened to me yesterday. Use a different web browser like Chrome instead. Chrome worked well for me. It is probably already installed on you laptop. If not, download it. 

[talway]

I have seen that twice in the last three days and each time the user was using the Internet Explorer browser.  Once they switched browsers everything presented itself normally.