Help with Badgr set up - authentication failed

[sandy_connor]

I am trying to set up the Badgr app in my classes but am getting this error message when I click on "Badgr" in my navigation menu: Authentication failed. If this problem persists, try reinstalling the app, or contact the badgr-server administrator at support@badgr.com.

What am I doing wrong?

[jcarpenter1 · Accepted solution]

Hello  @sandy_connor   and welcome to the Community!  If you've followed all of the steps for setting up Badgr (Badgr in Canvas: A Quick Overview ), your next step is to talk to your Canvas Admin to see if they allow this app to be used.  If so, the Admin may need to authorize it.

Best of luck!  I love Badgr!

[awinger]

Hello  @sandy_connor ! This may be an issue with your key and secret copying incorrectly when adding Badgr to Canvas. Uninstalling and re-installing Badgr should do the trick. It might also be a good idea to double check that your Canvas email is the same as the email you used to set up your Badgr account. This link might help: https://support.badgr.com/portal/en/kb/articles/adding-badgr-to-a-canv 

Hope this helps so you can start badging!