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How can I fix Lockdown Browser issues?

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Yesterday and today, random students are having an issue logging on to take a test on the Lockdown Browser. It lets them log in initially, but as soon as they start navigating within Canvas it pops up with a blank screen and they can't move on. The attached picture isn't very helpful, but that's what the students are seeing. Again, this is only happening to random students and seemingly at random times of the day. Is anyone else having issues with this? Is there something that needs to happen on my end, or is this a problem with the browser? 

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Community Coach
Community Coach

eric.rigby@davistech.edu, greetings! This sounds like a troubling problem. If you haven't already, my recommendation is to contact Respondus support, as well as Canvas Support and see if they can help at all. Please let us know what you find out!

Kona

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Community Coach
Community Coach

eric.rigby@davistech.edu, greetings! This sounds like a troubling problem. If you haven't already, my recommendation is to contact Respondus support, as well as Canvas Support and see if they can help at all. Please let us know what you find out!

Kona

View solution in original post